Customer Service Representative

Job Description

We are seeking a diligent and enthusiastic Customer Service Representative for Ahmedabad. Your role is crucial in maintaining positive customer relationships and ensuring customer satisfaction. As a Customer Service Representative, you will be the primary point of contact for customers, assisting them with inquiries, resolving issues, and providing exceptional service.

Key Responsibilities:

• Serve as the first point of contact for customers via in-person interactions, email, chat, or Phone.
• Stay updated with company policies, product knowledge, and industry trends to provide accurate information to customers.
• Provide information about services, products, and policies to customers, addressing any questions or concerns they may have.
• Resolve customer issues and complaints efficiently and effectively, escalating complex issues to appropriate departments when necessary.
• Respond promptly to customer inquiries, concerns, and requests with professionalism and accuracy.
• Maintain accurate records of customer interactions, inquiries and transactions using our CRM system.
• Assist customers with account-related tasks, such as account updates, account openings, and transaction processing.
• Collaborate with other departments to ensure timely resolution of customer issues and to improve overall customer experience.
• Process orders, returns, and exchanges in accordance with company policies and procedures.
• Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.